Free shipping in the European Union for orders over 2,000 euros. We carefully monitor all shipments and aim to offer excellent service to our customers.
The shipment is carried out on the street level of your home and our products are insured. The customer has 7 days to check for any damage to the product. The customer, by purchasing, accepts these conditions. The products purchased will be delivered by Vinciguerra Shop Srls by courier or courier, to the destination address indicated by the customer.
For our shipments we rely on the service of qualified express couriers or couriers specializing in the delivery of furniture and furnishings to guarantee the quality of the service and the integrity of the product. Upon delivery of the product vinciguerrashop.com advises the customer to proceed with the verification of the status of the products, before signing the acknowledgment of receipt of the package. If it detects anomalies in the product, it must refuse the delivery of the products or accept them by entering in writing on the return receipt its reservations, detailed and dated. A copy will be sent to Vinciguerra Shop Srls, Viale Aldo Moro 198/202 - 92026 - Favara (AG) Italy.
For shipments outside the European Union, the cost is available during the payment process. The final cost we provide includes standards for your address, street level. With the usual customers of customs duties and local taxes and duties (VAT), when due, our courier delivery broker will contact you by phone or e-mail as soon as the goods arrive to inform you about the amount and payment methods. providing assistance step by step. For orders outside the European Union, sales are VAT excluded, after entering the delivery address.
From 15 February 2016, a new platform is online, managed by the European Commission, ODR (Online Dispute Resolution), aimed at allowing EU citizens to resolve in a non-judicial way any dispute relating to and / or arising from contracts for the sale of goods and services entered the network. To file a complaint, log on to the following website: www.ec.europa.eu/consumers/odr